#Anydesk amazon scam install

When the device is switched back on, the software can be removed by looking in the recent downloads folder. Another option is to turn off the device and wi-fi to stop the fraudster in their tracks.

If the customers device has been accessed by the scammer via the remote access software, the remote session should be ended as soon as possible by pressing a button which states 'disconnect session', or something similar. On its website, Which? said: 'Amazon confirmed to Which? that it will never ask customers to provide remote access to their devices or make any payments outside of its website.'

#Anydesk amazon scam install

This allows them to steal personal information on the device and install malware software, risking the person losing money and personal details. According to Which?, this is typically an app called AnyDesk, which is a genuine programme, however scammers sometimes use this software as a way of exploiting people.Īfter a customer has downloaded the program, the fraudster has access to the device. The person on the other line had asked me to install AnyDesk and I gave him remote access. I was at work so I didnt think twice on whether it was a scam and called the phone to have it quickly resolved.

The victim will then be told to download a remote access software on their device. And since I do not remember if I ended up forgetting to cancel my Norton subscription, I called the billing department number at the bottom. If a customer then tells the scammer they want to cancel their subscription the person will be put through to another fraudster. Read More: DWP to give extra money up to £172 a week from April to people with certain medical conditions Then when a person answers, the scammer will tell them their Amazon Prime subscription is going up in price or is about to expire. The scam involves fraudsters ringing from an unrecognised number. To carry out the scam, fraudsters are said to be calling customers out of the blue. It has been reported scammers are impersonating Amazon Prime to gain access to customer's devices and steal personal information such as bank details, according to consumer rights website Which?. AnyDesk told us: We have established concrete steps to protect our users from scams, e.g. Amazon Prime customers are being warned about a new scam.